Terms & refunds

Last updated 8 November 2026

In short: you pay £599.99 once for your website and £19.99 a month for hosting and upkeep. You can cancel hosting at any time. If you're not happy with your site before it goes live, tell us within 14 days of paying and we'll refund the build fee in full.

1. Who we are

Funnelweb (funnelweb.uk) is a website design and hosting service for UK trade businesses, based in Pershore, Worcestershire. You can reach us at enquiries@funnelweb.uk.

2. What you're buying

Website build — £599.99, one-off. The custom website we designed for your business, finished with your details and set live on your domain.
Hosting & maintenance — £19.99 a month. Hosting, security (SSL), backups, keeping everything working, and support if something goes wrong. Changes to your site after launch cost up to £200 each depending on size; we always tell you the price first and nothing is done until you agree.

Your web address (e.g. yourbusiness.co.uk) is registered in your name so you always own it. Registration is paid directly to the registrar (usually around £10 a year) and isn't included in our prices.

3. Payment

Payments are taken securely by Stripe. The build fee and your first month of hosting are charged when you check out. Hosting then renews automatically every month on the same date until you cancel. We never see or store your full card details.

4. Going live

After you pay we'll contact you within 2 working days to confirm your details, make any small changes you want, and connect your domain. Most sites go live within 7 days of us receiving everything we need from you.

5. Refunds

Before your site goes live: if you're not happy, tell us within 14 days of paying and we'll refund the build fee and any hosting already paid in full.
After your site goes live: the build fee is non-refundable once you've approved the site and it's live on your domain, because the work has been completed.
Hosting: cancel any time by emailing us. Cancellation takes effect at the end of the month you've paid for. We don't refund part-months.

This doesn't affect any rights you have by law.

6. Cancelling hosting

Cancel in your billing account (sign in with the email you paid with), or email enquiries@funnelweb.uk and we'll confirm your cancellation. Your site stays online until the end of your paid month. If you'd like to move the site to another provider, ask before your hosting ends and we'll help you transfer your domain.

7. Your content

You're responsible for making sure the information on your site (prices, qualifications, accreditations, photos) is accurate and that you have the right to use it. Tell us about anything that needs correcting and we'll update it.

8. Our responsibility

We'll take reasonable care to keep your site online and secure, but we can't guarantee it will never be unavailable, for example during maintenance or a hosting-provider outage. Our total liability to you is limited to the amount you've paid us in the previous 12 months, except where the law doesn't allow this to be limited.

9. Changes to these terms

We may update these terms from time to time. If a change affects what you pay, we'll tell you by email at least 30 days before it applies.

10. Law

These terms are governed by the law of England and Wales.